Our FAQ | TidyBee

How far in advance do I need to book a cleaning?
Our online booking system shows available time slots in real time. You can book same-day service if slots are open, or schedule weeks ahead. Airbnb hosts with tight turnover windows should book as early as possible to secure the 11 a.m. to 3 p.m. window. Visit our Book Now page to check availability.
Can I reschedule or cancel my cleaning appointment?
Yes. Contact us directly to reschedule or cancel your appointment. We recommend reaching out as early as possible if your plans change so we can adjust our schedule accordingly.
Do I need to be home during the cleaning?
No. Many of our clients, especially Airbnb hosts and property managers, aren't present during cleanings. As long as we have access to the property, we'll handle everything. Airbnb clients receive post-cleaning photos and a detailed report once the job is complete.

What's the difference between standard cleaning and deep cleaning?
Standard cleaning covers regular maintenance: kitchen surfaces, bathrooms, sweeping, vacuuming, dusting, bed making, and trash removal. Deep cleaning goes further with interior appliance cleaning, baseboards, door frames, high and low dusting, and behind accessible furniture. Deep cleaning is ideal for first-time clients or homes that haven't been cleaned recently.
Can I add services to my booking after I've already scheduled?
Contact us to adjust your booking. You can add pet-friendly cleaning, light exterior cleaning, or upgrade from standard to deep cleaning. Changes may affect your time estimate and price, which we'll confirm before proceeding.
Do you bring your own cleaning supplies and equipment?
Yes. Our cleaners arrive with professional-grade supplies and equipment. If you have specific products you'd like us to use due to allergies or preferences, let us know when booking and we'll accommodate where possible.

Why does pricing vary based on square footage?
Larger properties take more time to clean thoroughly. Our algorithm adds time based on your square footage to ensure every room gets proper attention. This keeps pricing fair: you pay for the actual work required, not a one-size-fits-all estimate. See our full pricing breakdown on the Pricing page.
Are there any hidden fees I should know about?
No. Our system calculates your total price upfront based on property type, cleaning type, and square footage. What you see is what you pay. Add-ons like pet-friendly or exterior cleaning are priced transparently and shown before you confirm your booking.

What happens if I'm not satisfied with my cleaning?
We offer a 24-hour guarantee. If something isn't right, let us know within 24 hours and our team will return to address the issue at no extra charge. Your satisfaction matters, and we stand behind our work.

Our
FAQ